At Tata Consultancy Services, I managed back-office operations including data processing, reconciliation, case management, quality checks, and periodic reporting. I also coordinated case allocation and prepared MIS reports tracking productivity, turnaround time, pending cases, and workload distribution.
I used advanced Excel functions and VBA-based automation to improve reporting efficiency, reduce manual intervention, and support consistent workflows. I also built and maintained Pivot Tables and performance dashboards to make operational KPIs easier to monitor.
I supported international clients through calls and chat, and trained and mentored new team members on workflows, case handling, reporting standards, and quality expectations. I used ChatGPT and Microsoft Copilot for reporting, documentation, analysis, and day-to-day process efficiency.
