Sofia Harweger

I'm a customer-facing front-desk professional who keeps calls, appointments, guest information, and service requests organized in fast-paced settings.

At The Cheesecake Factory, I serve as a first point of contact for guests, manage incoming calls and waitlists, coordinate table assignments, and communicate with managers and team members to resolve guest needs.

I've also worked as a nail salon receptionist, where I scheduled appointments through Google Calendar, recorded client details, processed cash and card payments, and coordinated schedule changes with employees.

I train new hosts on front-of-house procedures and customer service standards, and I'm working toward my GED while pursuing a Patient Connection Center opportunity at Piedmont Healthcare.