Slaven Trivundza

Own the CRM as the single source of truth for revenue and support across a global, enterprise-scale SaaS business. Lead a 14-person team of administrators, developers, and analysts, and drive the revenue systems roadmap, architecture decisions, and release governance.

Delivered CRM consulting for enterprise clients, covering discovery, operating-model design, build, UAT, training, and go-live. Built forecasting reports and dashboards, designed CRM solutions, and ran requirements workshops with commercial and technical stakeholders.

Built and maintained marketing automation campaigns in Journey Builder, and led Sales Cloud implementation and user onboarding for multiple departments and business units.

Built, trained, and managed a team of 3 admins, and led a Salesforce optimization and Lightning migration project with external consultants. Delivered tracking reports to stakeholders and monitored adoption rates globally.

Provided freelance Salesforce consulting services.

Designed and implemented a Salesforce marketing process that automated Sales–Marketing communication and linked campaign influence to opportunities for ROI reporting. Built dashboards and reports for all team functions.

Supported the Sales Cloud user base and implemented workflows and approval processes. Trained Sales and Marketing teams globally.

Bachelor of Economics degree from PIM University in Banja Luka.

Completed the Sales Educational Program at Zagreb School of Economics and Management in May 2012.