Sergei Shadrin
@sergeishadrin
I build enterprise Salesforce integrations, automation, and backend systems at scale.
SerbiaWhat I'm looking for
At Netwrix, I build and maintain enterprise Salesforce solutions for cybersecurity, identity governance, and compliance products. I launched Salesforce monitoring with Grafana, Prometheus, NestJS, TypeScript, and Docker to help prevent org-limit disruptions.
I architected an automated Salesforce–Azure DevOps case sync supporting 40,000+ items annually across 30+ product teams, and built Delighted survey integration collecting 20,000+ surveys each year. I also developed routing logic that reduced initial customer response time by 29% across 25+ support teams.
Previously at Crystal Service Integration, I evolved from service engineer to senior developer, automating POS maintenance, patch validation, diagnostics, and compliance workflows across thousands of retail devices and servers. My tools reduced on-site visits by 90%, cut diagnostic time to under five minutes, and replaced weeks of manual work with streamlined automation.
Experience
Work history, roles, and key accomplishments
Designed and implemented Salesforce monitoring with Grafana, Prometheus, and NestJS middleware. Architected automated case sync between Salesforce and Azure DevOps, and built integrations with Delighted, Marketo, and Litmos.
Education
Degrees, certifications, and relevant coursework
University of Belgrade
Bachelor of Science, Computer Science
Pursued higher education at the University of Belgrade, focusing on computer science and software development.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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