SKskita karemi
@skitakaremi
Customer-focused Remote Customer Support Specialist with over 4 years experience.
KenyaWhat I'm looking for
I am a dedicated Remote Customer Support Specialist with over four years of experience in customer service and technical support. My journey has equipped me with the skills to handle customer inquiries effectively, troubleshoot issues, and ensure exceptional client satisfaction. I thrive in remote environments, utilizing various support tools and CRM systems to provide top-tier assistance.
Throughout my career, I have worked with reputable organizations such as Riset Software & Systems Ltd and Platinum Credit Ltd, where I excelled in providing remote software training, resolving user issues, and exceeding sales targets. My strong communication skills and customer-centric approach have consistently contributed to high customer satisfaction ratings. I am passionate about leveraging technology to enhance customer experiences and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Support & Technical Support Specialist
Riset Software & Systems Ltd
Mar 2022 - Present (3 years 4 months)
Provided remote software training and implementation for clients. Offered technical support and resolved user issues via phone, email, and live chat, ensuring a smooth user experience.
Customer Support Agent
Platinum Credit Ltd
May 2020 - Apr 2022 (1 year 11 months)
Handled high-volume inbound and outbound calls, assisting clients with financial products. Addressed customer inquiries, processed applications, and exceeded sales targets while maintaining high satisfaction ratings.
Call Center Agent
XGO Kenya Ltd
Oct 2019 - Apr 2020 (6 months)
Provided customer support and tele-collections, helping customers resolve outstanding payments and navigate financial services.
Enumerator
Kenya National Bureau of Statistics
Sep 2019 - Sep 2019 (0 months)
Conducted surveys and data collection, ensuring accuracy and confidentiality in the process.
Registration Assistant
National Integrated Identity Management System (NIIMS)
Mar 2019 - Jul 2019 (4 months)
Registered citizens in the national biometric database, ensuring secure and accurate data entry.
Sales & Marketing Roles
Various Companies
Jan 2015 - Oct 2018 (3 years 9 months)
Worked in various customer-facing roles in sales, promotions, and marketing for multiple organizations.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture & Technology
Diploma in Information Technology, Information Technology
2015 - 2016
Completed a Diploma in Information Technology, focusing on various aspects of IT including software development, networking, and database management.
Craft Silicon
Certificate in Computer Studies, Computer Studies
2014 -
Earned a Certificate in Computer Studies, covering fundamental concepts of computer science and practical skills in software applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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