I'm looking for a role where I can apply quality assurance, customer service, ticket resolution, email, chat, and guest-support experience while continuing to learn, uphold professional standards, and contribute to team success.
SD
Open to opportunities
Siyabonga Horatia Dlamini
@siyabongahoratiadlam
I deliver quality customer support, resolve patient tickets, and provide exceptional guest service.
South AfricaWhat I'm looking for
I'm currently resolving patient tickets as a Quality Assessor and Back-office Agent at Response BPO, working accurately and efficiently to meet daily targets and support timely medication delivery.
Onboard MSC Cruises and Disney Cruise Line, I provided professional beverage service, maintained a fully stocked bar, and responded promptly to guest inquiries in high-pressure environments.
I've also worked as an Online English Tutor at MPC Connect, tutoring Polish students of all ages, scheduling lessons, and reporting on each shift.
Across quality assurance and customer service roles at Connect IQ and Call Insight, I've conducted calibration calls, supported KPI and productivity tracking, taken customer service calls, and continuously upskilled across campaigns. I bring a professional, diplomatic approach and care about both team success and high-quality guest interactions.
Experience
Work history, roles, and key accomplishments
TB
Quality Assessor & Back-office Agent
Ten/Response BPO
Jan 2025 - Jan 2026 (1 year)
Resolved patient tickets in a timely and accurate manner, reaching daily ticket targets and ensuring timely medication delivery. Gained experience solving different types of tickets by rotating frequently.
Education
Degrees, certifications, and relevant coursework
ES
Empangeni High School
High School Diploma, General Education
Completed secondary education at Empangeni High School.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
South AfricaAuthorized to work in
Social media
Job categories
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