Sitara Costley
@sitaracostley
I resolve complex customer issues, strengthen relationships, and coach service teams across fast-paced support operations.
Virgin Islands, BritishWhat I'm looking for
At Nutramax Laboratories, I serve as a Senior Customer Service Specialist and team SME, maintaining a 4.8/5 CSAT rating and 95–100% Quality Assurance scores while resolving complex escalations with Quality Assurance, Sales, and Logistics.
I've trained and onboarded Customer Service Specialists, supported customer accounts and sales teams, and led retail operations across Jamaica and Montserrat. I use SAP, Five9, Qualityze, CRM, and workforce management systems to improve customer experiences, strengthen retention, and support efficient service delivery.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Specialist
Nutramax Laboratories, Inc.
Sep 2024 - Jun 2026 (1 year 9 months)
Led day-to-day subject matter support as the team's SME, guiding colleagues on systems, products, and customer service processes. Maintained a 4.8/5 CSAT rating while consistently achieving 95-100% Quality Assurance scores.
Education
Degrees, certifications, and relevant coursework
The University of the West Indies Open Campus
Certificate, Social Work
Pursuing a Certificate in Social Work, currently in progress.
Ardenne High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Virgin Islands, BritishAuthorized to work in
Job categories
Skills
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