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Siska Sofianti

@siskasofianti

Import Export Coordinator at Nestlé who reduced shipment delays by 10% through customs compliance and documentation checks.

Malaysia

Message

What I'm looking for

I'm seeking a Content Quality Specialist position at a leading video platform, where I can support high-quality content and exceptional user experiences.

At Nestlé, I coordinated global air and sea shipments and audited import documents for accuracy and regulatory compliance. My customs compliance work helped decrease shipment delays by 10%.

At Teleperformance, I supported customers by calls and email, escalated urgent cases, and shared service quality recommendations. I achieved a 94% QMS score during my nesting period.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Teleperformance

May 2026 - Present (5 months)

Provided timely customer support via calls and emails, maintaining product knowledge and escalating issues. Collaborated with team to enhance workflows and achieved a 94% QMS score.

Customer Service Communication Skills Problem Solving QMS Teamwork

Current

Import Export Coordinator

Current

Nestlé

Jul 2022 - Present (4 years 3 months)

Coordinated import and export activities, ensuring customs compliance and reducing shipment delays by 10%. Conducted documentation audits and trained customs brokers to improve efficiency.

Customs Compliance Documentation Audit Training Reporting Supply Chain

SEA - ANZ - TG Supply Network Planning Specialist

Henkel

Jan 2020 - Jun 2022 (2 years 5 months)

Managed supply network planning across SEA and ANZ, ensuring product availability and achieving KPI targets. Utilized SAP for distribution and replenishment planning, and collaborated with cross-functional teams.

SAP S4Hana SAP APO SNP Supply Planning Inventory Optimization S&OP WMS Data Analysis

County Demand Planner & Export-Import Officer

Bayer

Jul 2017 - Jan 2020 (2 years 6 months)

Led demand forecasting and S&OP meetings, managed purchasing and logistics processes, and ensured end-to-end supply chain efficiency. Utilized SAP for planning and procurement.

demand planning S&OP SAP Purchasing Logistics Forecasting Supply Chain

Purchasing - Import & Local Purchase

Kenda Tires

Dec 2016 - Jul 2017 (7 months)

Managed purchasing and import processes, negotiating with suppliers and ensuring efficient goods delivery. Created a master file to standardize HS codes and improve team efficiency.

Purchasing Import Negotiation Vendor Management Documentation