Sinisa Rasljic

Executed end-to-end commercial loan transactions including funding, maintenance, and payouts while exceeding service level standards. Prepared security documentation, liaised with internal teams and external solicitors, and compiled compliance reports for the CSBFP.

Resolved high-volume member inquiries and navigated multiple complex computer systems to deliver personalized service. Surpassed performance, sales, and service objectives under strict quality metrics.

Managed full-cycle accounts payable/receivable, sales orders, invoicing, and inventory control via QuickBooks and Excel. Reduced logistics overhead and expanded market share by managing accounts at regional trade shows.

Guided asylum seekers through legal documentation, ensuring compliance with Canadian immigration processes. Provided translation for casework and connected clients to healthcare and social resources.

Processed municipal payments and logged citizen service requests using public databases. Enforced safety protocols for hazardous waste containment, shipment, and disposal.

Coordinated cross-functional teams to deliver painting projects on time and under budget. Negotiated commercial contracts and managed client relationships from bid to final delivery.

Produced, researched, and conducted interviews on regional political and social affairs for daily evening newscasts. Cultivated a network of source relationships with government and business leaders.

Completed Immigration and Refugee Protection Act training with Citizenship and Immigration Canada in 2012.

Earned a Starting a Business Specialization Certificate from the Ministry of Education, Quebec in 2011.

Pursued continuing education in political sciences and communication at UQAM in 2010.

Earned a Bachelor of Arts in Journalism from the University of Banja Luka in 2006.