Silvio Neyra

Ran discovery with commercial and operations users and turned their requests into user stories with acceptance criteria for internal reporting tools. Documented business rules, data definitions and edge cases across ERP, sales and customs data.

Led stakeholder interviews and workshops with Canadian and US clients across several engagements at once, and wrote the user stories and acceptance criteria for each build. Scoped new projects into epics and stories for estimates and proposals, and surfaced assumptions, risks, dependencies and scope changes early.

Partnered with QA so acceptance criteria became test cases, and coordinated UAT, reducing post-launch issues by 35% on systems used by 10,000+ people. Supported sprint demos and backlog grooming in two-week sprints, and answered engineering questions during each sprint.

Prioritized and groomed the backlog for two-week sprints with a 15-member engineering team, raising sprint velocity by 25%. Wrote requirements for third-party integrations and APIs on AWS-hosted services when pricing moved to the cloud, cutting calculation time from 4 hours to 30 seconds. Wrote the regulatory and audit requirements for Pay-Per-Mile, a usage-based auto product that added 5 points o

Mapped underwriting, claims and policy processes, entities and rules, raising underwriting throughput by 25%.

Delivered claims and financial reporting in SQL, and reduced claims errors by 18%.

BSc in Industrial Engineering from Universidad Peruana de Ciencias Aplicadas (UPC) in Peru.

Project Management Specialization from the University of Calgary.