Sileola Asaaju

Focused on personal development and goal achievement during a career break.

Worked as Exam Invigilator at British Council.

MV prepaid cards - Africa & ROW client base

1. Card Transaction Processing
- Analyzing requests, securely authorizing and clearing transactions between cardholders and partners, using Visa and Mastercard program apps across Africa and beyond.

2. Funds Management
- Velocity updates, Distribution, C2C, C2W, CCM transfers, and more.

3. User Management
- Creating & updating user accesses & privi

Worked as French Annotator at Turing.

- With over 5 years of freelance experience under my belt, I take on different projects where I have successfully published the Content, Copy, and UX (user experience) forms of writing, including translations between the French and English languages. This diversity has boosted my confidence and refined my consumer communication and brand understanding to uniquely match each client.
My work portfo

Onafriq App (prev. Beyonic) B2C SME

1. Handled daily customer support via emails, social media channels and live chats by using CRM tools to understand and resolve inquiries and issues in the quickest, most effective ways to ensure customer satisfaction and retention.

2. Improved processes and user journeys with interdepartmental collaborations for overall improved customer experience.

Core Responsibilities:

1. Carried out market research, product documentation and liaised with the product development team during and after sprints.

2. Worked on multiple projects, creating clear and concise in-app micro and web copy messaging for UI screens, ensuring seamless user experience.

3. Updated online content in compliance with brand image

Core Responsibilities:
UX WRITER
1. Carried out market research, copywriting and product documentation and liaised with the product development team during and after sprints.
2. Created clear and concise in-app microcopy messaging for UI screens, short text push notifications, as well as copy for webpages & mobile platforms promoting retention & better user experience for 140,000+ users.
3. Ensur

Core Responsibilities:

Event planning & coordination - Birthdays, wedding proposals, anniversaries, weddings and corporate gatherings.
1. Sourcing - materials, props and venues for listed types of events.

2. Planning - assisted in mapping out event details from conception, coordinated meetings and executed directives on event days.

3. Coordination - linkage and management with clients, vendors

Core Responsibilities:

1. Ensured daily customer support via emails, live chats and phone calls by understanding and resolving complaints or issues in the quickest, most effective ways to ensure customer satisfaction and retention.

2. Provided interdepartmental support by troubleshooting issues stemming from user feedback, which in turn influenced bug fixes, feature additions, update rollouts an

Core responsibilities:

Visitor reception and logging
Incoming & outgoing calls - inquiries & complaint resolutions
Emails - inquiries & complaint resolutions
Customer relationship management, promoting retention

Administrative assistance and Customer service

Core Responsibilities:

Event planning & coordination - weddings, birthdays and corporate events
1. Sourcing - materials, props and venues for listed types of events.

2. Planning - assisted in mapping out event details from conception, coordinated meetings and executed directives on event days.

3. Coordination - linkage and management with clients, vendors and other staff until end of contracts.

Wrote weekly articles in the Software, Business and Product spaces for the Marketing department's blog site.

Exchange program - Taught basic communication English language at two orphanages; one for girls and one for boys while I learnt French within the community .

Completed a certificate program in Data Analysis using Excel and Tableau.

Earned a Bachelor of Arts degree in French Language from the University of Lagos.

Completed a diploma program in French at the Nigeria French Language Village.