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Sibusiso Ndhlovu

@sibusisondhlovu

Customer experience specialist at IQBusinessInsights supporting clients on the Genex Insights platform.

At IQBusinessInsights, I provide technical and operational support to internal stakeholders and external clients using the Genex Insights platform.

I set up and manage clients, projects, and services, handle stakeholder requests, and monitor survey performance and data integrity to support delivery within service level agreements.

I work within an Agile team alongside business analysts and software testers to deliver technical solutions aligned with stakeholder requirements.

Before IQBusinessInsights, I captured insurance claim data at StraighthroughProcurmentSolutions and student and administrative data at HoerskoolBastion. I also trained in technical support and full-stack software development.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

IQBusinessInsights

Jan 2023 - Present (3 years 9 months)

Provided technical and operational support to internal stakeholders and external clients using the Genex Insights platform. Set up and managed clients, projects, and services, handled stakeholder requests, monitored survey performance and data integrity, and ensured delivery within service level agreements.

Genex Insights Technical Support Data Management Agile Stakeholder Management

Data Capturer

Straight Through Procurement Solutions

Jan 2022 - Jan 2023 (1 year)

Captured and verified insurance claim data, assessed basic acceptance criteria, and submitted eligible claims to a third-party assessor for further evaluation.

Data Entry Data Verification Insurance Claims

Data Capturer

Hoerskool Bastion

Jan 2020 - Jan 2021 (1 year)

Accurately captured and maintained student and administrative data for a high school, provided general clerical support including filing, document preparation, phone handling, and basic office duties, while ensuring data integrity and confidentiality.

Data Entry Data Management Clerical Support Confidentiality