Open to opportunities

Shy James

@shyjames

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Detail-oriented Healthcare Administrator and Data Analyst with proven success.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my healthcare expertise while contributing to improving patient care and operational efficiency.

I am a detail-oriented Healthcare Administrator, Recruiter, and Data Analyst with a strong background in healthcare operations and customer experience analytics. My expertise includes hands-on experience with tools like Qualtrics, Excel, and Tableau, which I have utilized to deliver actionable business insights. I have a proven track record of managing residential healthcare programs and sourcing top talent, ensuring quality care for medically vulnerable adults.

In my current role as a Healthcare Administrator at JER Community Living, I oversee daily operations of a behavioral-focused residential group home. I manage staff scheduling, care coordination, and compliance with APD and Medicaid standards while liaising with healthcare providers to ensure the best possible resident care. My previous experience as a Data Analyst and Recruiter has equipped me with the skills to analyze customer feedback data and develop strategies that enhance customer satisfaction rates.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Administrator

Current

JER Community Living

Jan 2024 - Present (1 year 4 months)

Oversaw daily operations of a behavioral-focused residential group home for medically vulnerable adults. Managed staff scheduling, care coordination, and ensured compliance with APD and Medicaid standards. Recruited, hired, and onboarded qualified staff, maintaining full occupancy.

Compliance Care Coordination Recruiting

Data Analyst - Customer Voice Counts Program

Rentokil Terminix

Jan 2023 - Jan 2024 (1 year)

Analyzed Net Promoter Score (NPS) and customer feedback data using Qualtrics and Excel to identify service trends. Developed reports and dashboards to drive customer experience initiatives. Provided actionable insights that contributed to increased customer satisfaction rates.

Data Analysis Qualtrics Excel Tableau NPS Reporting

Technical and Corporate Recruiter

Rentokil Terminix

Jan 2022 - Jan 2023 (1 year)

Managed full-cycle recruitment for technical, field, and corporate roles. Developed job postings, screened candidates, scheduled interviews, and negotiated offers. Reduced time-to-fill by 25 percent through proactive sourcing strategies.

Technical Recruiting Candidate Sourcing Workday Interviewing

RPO Healthcare Recruiter

CareerStaff Unlimited

Jan 2019 - Jan 2022 (3 years)

Recruited nurses, CNAs, and allied health professionals for multiple healthcare facilities. Conducted high-volume screening, credentialing, and onboarding processes. Consistently exceeded monthly placement targets by over 15 percent.

Credentialing Onboarding

Education

Degrees, certifications, and relevant coursework

Polk State College

Bachelor of Applied Science, Business Administration

Completed a Bachelor of Applied Science (BAS) in Business Administration. This program provided a strong foundation in business principles and management practices.