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Shusovan Chakraborty

@shusovanchakraborty

Senior Software Engineer with 4 yrs FS experience driving GenAI- and Agentic-AI automation, Python workflows, and Salesforce production stability.

India

Message

What I'm looking for

Generative AI, Agentic AI, Python, FastAPI, Rest APIs, Microservices

Results-driven Senior Software Engineer (Salesforce Admin) with 4 years of experience in Financial Services domain, specializing in Salesforce Financial Cloud production support, incident resolution, and process automation. Proven track record of leading client-facing operations, proficient in Python, driving AI-driven automation initiatives, and optimizing Salesforce ecosystems for performance and reliability. Adept at leveraging Generative AI and Agentic AI to drive operational efficiency and deliver enterprise-grade intelligent automation solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Capgemini

Sep 2021 - Present (4 years 4 months)

Managed and resolved 700+ Salesforce production incidents annually to maintain 99.9% uptime, automated daily health checks reducing manual monitoring time by 70%, and led Agentic AI initiatives to streamline production support.

Incident Management Java Spring Boot Python AWS Agentic AI Automation SQL

Software Engineering Intern

Moolya

Jul 2021 - Sep 2021 (2 months)

Developed Python applications using Flask and FastAPI and gained hands-on experience with ORMs and API development during a summer internship.

Python Flask fastAPI ORM REST APIs Git SQL Testing

Education

Degrees, certifications, and relevant coursework

Alliance University

Bachelor of Technology, Computer Science Engineering

2017 - 2021

Completed a Bachelor of Technology in Computer Science Engineering with coursework covering software engineering, algorithms, and systems from August 2017 to June 2021.