Shuntoria Reid

As a freelance software tester and web developer, I specialized in web and mobile applications, conducting comprehensive test plans including functional, regression, and usability testing to ensure high-quality software delivery.

Evaluated and refined Large Language Model (LLM) responses to improve accuracy, tone, and safety, ensuring the AI aligns with human intent and
factual correctness.

•Performed high-volume data labeling and annotation across various datasets to improve the accuracy of machine learning models.
•Identified and corrected inconsistencies in complex data strings, ensuring 95%+ accuracy rates in line with project-specific guidelines.

Curated and annotated computer vision datasets for model training, maintaining 99%+ label accuracy. Streamlined preprocessing with Roboflow augmentations and performed QA checks to reduce false positives and improve robustness for deployment.

Diagnosed and resolved over 200 technical issues weekly, enhancing customer satisfaction with a 95% positive feedback rating through effective communication and troubleshooting.

Provided exceptional customer service, managed inventory, and implemented merchandising strategies to enhance customer satisfaction and drive sales.

Developed and deployed a full-stack web application in an agile environment, transitioning from technical training to project delivery quickly. Improved backend data processing speeds by writing clean, modular Java and collaborating in daily scrums to meet sprint milestones.

Graduate of the Full Stack Web Development Program.

Grade: 3.62

Studies typically include programming language data structures, algorithms, operating systems, computer architecture, and database systems.

Often includes specialized coursework in artificial intelligence (AI), machine learning (ML), cybersecurity, cloud computing, and mobile/web development.

Gain proficiency in coding, debugging, software design, mathematical logic, and complex problem-solving.