At Zoo Corporation, I support mid-market and global B2B customers, helping them through onboarding, adoption, retention, and long-term account planning.
I act as a customer success point of contact, coordinate with internal teams, and work to resolve customer issues while supporting product adoption.
Previously, as a Customer Service Representative at Standa Private Limited, I managed customer interactions across chat and email and handled escalations.
I also supported CRM and customer reporting workflows, documented customer issues, and contributed to process improvement and service review meetings.
