At Foundever, I troubleshoot Anaplan data model issues, integrations, and platform defects. I investigate Cloudworks and Anaplan Data Orchestrator pipeline failures, including authentication and certificate-related issues.
I analyze API requests, logs, and traces with Grafana, and monitor Kubernetes Pods to identify IMEs and OOMs. I handle critical escalations and outages, perform preliminary root cause analysis, and replicate complex issues to support Level 3 investigations.
Previously, I supported virtual machines at Austere Systems Limited using Windows Remote Desktop, Remmina, and VMware. I also worked as a CAP Associate at Amazon Development Centre, focusing on identifying misuse patterns and resolving customer issues.
