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Shubham AnandSA
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Shubham Anand

@shubhamanand1501

Results-oriented SRE and Cloud Engineer with 5 years of experience in the FinTech, SaaS and Salesforce Commerce Cloud.

India
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What I'm looking for

I am seeking a role where I can architect and operate scalable, highly available cloud platforms, focus on observability and automation, collaborate cross-functionally, and drive measurable reliability improvements.

I am a results-oriented SRE and Cloud Engineer with five years of experience across FinTech, SaaS, and Salesforce Commerce Cloud, currently pursuing an M.Tech in Cloud Computing at BITS Pilani. I specialize in platform health monitoring, automated alerting, and system design fundamentals to ensure highly available services.

At Salesforce India I orchestrated proactive monitoring to maintain 99.9% system availability and led a case auditing initiative that raised Case Quality Score from 67% to over 90% year-over-year. I integrate observability tools and collaborate with engineering teams to prioritize fixes and produce operational runbooks that improve fault tolerance.

I have engineered scalable APIs, automated critical financial workflows to reduce manual processing by 40%, and managed secure third-party integrations. I bring strong scripting (Python, Bash), cloud (AWS), containerization (Docker, Kubernetes), IaC (Terraform, Ansible), and monitoring expertise to build reliable, scalable production platforms.

Experience

Work history, roles, and key accomplishments

Salesforce India logoSI
Current

Proactive Monitoring Engineer

May 2023 - Present (2 years 9 months)

Orchestrated proactive monitoring for Salesforce Commerce Cloud services to ensure 99.9% availability and integrated Splunk/Log Center to accelerate anomaly detection; led a case-auditing initiative that raised Case Quality Score from 67% to over 90% YoY.

EL

Application Specialist

EWAC Alloys Limited

Jan 2021 - Jul 2021 (6 months)

Managed Salesforce-based customer database operations to ensure data accuracy for sales forecasting and coordinated supply chain logistics and stock maintenance across sectors.

Education

Degrees, certifications, and relevant coursework

Birla Institute of Technology and Science, Pilani logoBP

Birla Institute of Technology and Science, Pilani

Master of Technology, Cloud Computing

2025 -

Pursuing an M.Tech in Cloud Computing with coursework in networking, big data, DevOps, security, infrastructure, and distributed computing.

NJ

National Institute of Technology Jamshedpur

Bachelor of Technology, Engineering

2016 - 2020

Completed a Bachelor of Technology program with foundational coursework supporting engineering and computing disciplines.

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Shubham Anand - Proactive Monitoring Engineer - Salesforce India | Himalayas