Shruti sulagna Panda
@shrutisulagnapanda
Innovative content enthusiast
What I'm looking for
I am a passionate and innovative content enthusiast with a strong background in social media management and content strategy. With a Master's degree in Computer Application and a Bachelor's degree in Science, I possess a unique blend of technical and creative skills. My expertise lies in resolving issues, building strong relationships, and exceeding service targets, making me a customer-focused professional.
Throughout my academic and professional journey, I have developed strong communication skills, both written and verbal, and have a proven track record of providing prompt and accurate support to enhance customer satisfaction. I am eager to contribute to a forward-thinking organization that values creativity, cultural awareness, and impactful communication.
As a skilled content creator and social media coordinator, I have managed social media accounts, developed and executed content strategies, and engaged with followers to build a strong online presence. My experience in customer relationship management, campaign management, and influencer management has equipped me with the skills to identify and address customer needs, ensuring high levels of satisfaction.
Experience
Work history, roles, and key accomplishments
Volunteer
Trident College of Technology
Identified and addressed customer needs to ensure high levels of satisfaction. Demonstrated ability to build and maintain strong customer relationships through effective communication and problem-solving.
Social Media Co-ordinator
Freelance
Managed social media accounts, created content, scheduled posts, and engaged with followers. Developed and executed content strategies to enhance social media presence and community engagement.
Education
Degrees, certifications, and relevant coursework
Biju Patnaik University of Technology
Master, Computer Application
2021 - 2023
Pursued Master in Computer Application with a focus on Content & Creator Operation and Content Management.
Fakir Mohan University
Bachelor of Science, Science
2017 - 2020
Completed Bachelor of Science with a focus on Customer Relationship Management (CRM).
Fakir Mohan University
Intermediate of Science, Science
2015 - 2017
Completed Intermediate of Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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