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Shrutika Palange

@shrutikapalange

QA Engineer at Ubona Technologies testing IVR applications and resolving critical defects in live customer interactions.

India

Message

At Ubona Technologies, I perform quality assurance and regression testing for IVR and Visual IVR applications in banking, insurance, and financial services. I test call journeys and mobile browser interfaces, and analyze backend logs to identify and resolve critical defects.

I create multilingual NLP voice-prompt test cases and work with speech engineering and voice production teams to test Asterisk, TTS/ASR output, and intent classification. I also report issues involving background noise, cross-talk, and silence gaps.

Previously, as an Associate SDET at Clover Bay Technologies, I built and maintained Cypress automation frameworks integrated into CI/CD pipelines. I tested e-commerce platforms and developed API automation suites using REST Assured, TestNG, and Cucumber.

Experience

Work history, roles, and key accomplishments

Current

QA Engineer

Current

Ubona Technologies

Apr 2025 - Present (1 year 6 months)

Performed quality assurance and regression testing for IVR and Visual IVR applications, validating API connectivity and monitoring system stability. Executed end-to-end functional testing and collaborated with speech engineering teams to improve recognition precision and reduce caller abandonment.

IVR Visual IVR API Testing Regression Testing Functional Testing Putty AI Tools NLP Asterisk TTS ASR Defect Tracking

Associate SDET

Clover Bay Technologies

Oct 2021 - Mar 2025 (3 years 5 months)

Built and maintained Cypress automation frameworks integrated into CI/CD pipelines, automating 90% of test cases and cutting manual testing effort by 50%. Designed and executed end-to-end test plans for e-commerce platforms using Selenium WebDriver, and developed API automation suites using REST Assured, TestNG, and Cucumber.