At Deloitte Touche Tohmatsu Limited, I led cross-functional supply chain and service-delivery initiatives and built KPI and SLA reporting in Power BI and Excel, sustaining service-level compliance above 95%.
I analyzed historical inventory, demand, and lead-time patterns to identify excess inventory, stockout exposure, and planning opportunities. My analysis supported forecasting and replenishment decisions, while interdisciplinary recommendations and visualizations delivered estimated process efficiencies of approximately 300 hours.
I also used SQL, Python, and BI tools to identify operational trends and improve reporting reliability. Through ITIL-aligned continuous improvement, I reduced average ticket ageing from high backlogs to under 10 days.
At DXC Technology, I coordinated service delivery, escalations, migrations, and platform rollouts. I automated recurring reporting processes using SQL and scripting, saving 10+ hours per week, and supported training on technical and operational procedures.
