Shiva User
@shivauser5
Data & Business Analyst using Python, SQL, Power BI to turn KPIs into decisions.
IndiaWhat I'm looking for
I’m a Data & Business Analyst with 1 year of professional experience, currently building my impact from analytics to decision-making. At Tech Mahindra, I supported Telstra by analyzing customer issue trends, tracking KPIs in Excel for SLA and target compliance, and using CRM tools to manage customer data. I also collaborated cross-functionally to streamline workflows and reduce average resolution time.
I enjoy the full analyst workflow—from cleaning raw data in Python to building interactive Power BI dashboards that tell a clear business story. I’ve delivered projects like a Global Sales Dashboard analyzing $12.6M in sales across 165 countries, and an Admissions Process Analysis where I cleaned and merged 4 datasets of 5000 applicants, found a 24.2% conversion rate, and delivered 3 actionable recommendations. I’m open to Data Analyst, Business Analyst, Marketing Analyst, and Product Analyst roles across India—remote or on-site—especially where teams make decisions with data.
Experience
Work history, roles, and key accomplishments
Internship role as a Data Analyst at Cuvette. Focused on data analysis tasks to support business decision-making.
Technical Associate — Data & Process Analytics
Dec 2024 - Dec 2025 (1 year)
Worked as a Technical Associate at Tech Mahindra supporting Telstra — one of Australia's largest telecom companies. Analyzed customer issue trends and recurring patterns to support process improvement initiatives. Tracked and reported key performance metrics using Excel, ensuring SLA compliance and KPI targets were consistently met. Managed customer data through CRM tools and provided data-driven
Technical Associate, Data Analytics
Tech Mahindra
Dec 2024 - Dec 2025 (1 year)
Supported Telstra by analyzing customer issue trends and recurring patterns to drive process improvement. Tracked and reported KPIs and ensured SLA compliance using Excel, and managed customer data via CRM tools.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Bachelor of Technology, Computer Science
2020 - 2024
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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