At HCLTech, I designed and developed role-based dashboards for executives, managers, and team leads to improve visibility across more than 5,000 monthly tickets.
I monitored KPIs including SLA compliance, ticket backlog, and resolution time, and developed a Power BI dashboard with DAX measures to highlight SLA breaches. Interactive filters and slicers reduced manual reporting effort, and the dashboard work helped reduce response time.
I also developed and integrated an internal RAG-based application and created web analytics dashboards in Google Looker Studio to analyze user behavior and session trends.
Before HCLTech, I worked as an Office Associate at Nirmal Medical Agency, managing and analyzing business and inventory data in Excel. I also maintained reporting records and provided local PC support.
