At Sun Life Global Solutions, I supported end-to-end processing and evaluation of US employee absence, disability, and life insurance claims across FMLA, Short-Term Disability, Long-Term Disability, and Life Assignments. I reviewed medical records and claim documentation to verify validity, accuracy, and completeness.
I managed claim data across GCS, QPS, and Client 360, completed claimant KYC checks, screened for suspicious claims, and calculated and issued benefit payments. I also coordinated in writing with US Claims Examiners and stakeholders about claim status and documentation needs.
I conducted team quality audits and reported findings to senior management, and assisted in training new hires on claims workflows and software. At Sun Life Global Solutions, I received Performance Excellence twice for high quality accuracy.
