Open to opportunities

Shivani Berman

@shivaniberman

I keep enterprise SaaS platforms reliable through DevOps automation, incident response, and cloud infrastructure support.

India

Message

What I'm looking for

I'm looking to grow in a fast-paced DevOps or cloud infrastructure role where I can improve reliability, automate operations, support scalable SaaS platforms, and deepen my expertise in Azure, Kubernetes, Terraform, and Infrastructure as Code.

At Tata Consultancy Services, I support the Lorenz docuBridge SaaS platform for a global pharmaceutical client, helping maintain 99.9% uptime for 5,000 concurrent users through Java debugging, SQL tuning, IIS load balancing, and proactive monitoring.

I've delivered 12 upgrades and patches with zero unplanned downtime, coordinated 30+ quarterly change requests without SLA breaches, and led a 1.2M-document CMS migration with zero data loss. I also automate operational work with Python and SQL, mentor System Leads in L2/L3 incident triage, and am expanding my cloud engineering work across AWS, Azure, Kubernetes, Terraform, and Infrastructure as Code.

Experience

Work history, roles, and key accomplishments

Current

System Engineer – Application Support

Current

Tata Consultancy Services

Feb 2022 - Present (4 years 7 months)

Owned end-to-end stability of the Lorenz docuBridge SaaS platform for 5,000 concurrent global users, maintaining 99.9% uptime through proactive Java debugging, SQL performance tuning, and IIS load balancing. Orchestrated 30+ change requests per quarter and automated routine tasks using Python and SQL scripts.