Shivam Pathak

At Stewart Title, I conduct end-to-end examinations of title deeds, mortgages, liens, tax judgments, and encumbrances to validate ownership and resolve title defects. My audits maintain 99.5%+ compliance accuracy, while automated legal repositories and search databases have helped increase department throughput by 18%.

Previously, I supported Verizon operations through Accenture, combining Tier-1/2 telecom troubleshooting with inbound and face-to-face sales. I exceeded cross-sell and up-sell quotas by 22%, resolved 80+ daily omnichannel tickets at 98% CSAT, and reduced average handling time by 15%.

Across Fitterfly Healthtech and eClerx, I've handled high-volume chat and email support, improved member retention by 14%, contributed to a 20% reduction in login-defect tickets, and consistently delivered strong SLA and quality outcomes. I bring a Bachelor of Financial Markets foundation in finance, auditing, equity research, portfolio management, and risk analysis, alongside SQL, Excel with AI tools, CRM, and data science learning.