Shivam Bhaskar

Technical lead for a DevSecOps and SRE team of 7, driving hiring, coaching, Scrum operations, standardizing incident, release and change management through SOPs, roadmaps, design reviews, RCA and stakeholder alignment with product and infrastructure, reducing production incidents and MTTR by 92%.

Managed and mentored 7 DevOps/platform engineers and built platform engineering capabilities that reduced developer onboarding time by 40%. Architected multi-cloud AWS/Azure/GCP infrastructure with DevSecOps and GitOps, improving AWS Security Hub from 82% to 97%, cutting deployment time by 95% (3 hrs to 7 min), maintaining 99.9% availability, and reducing AWS costs by 73% ($42K to $11K/month).

Architected multi-region, HA EKS deployments with SLO-based monitoring to achieve zero unplanned downtime, and implemented GitOps with ArgoCD for declarative Kubernetes across 4 environments. Built secure, fault-tolerant infrastructure using Terraform Enterprise with Sentinel governance, implemented CI/CD (Harness/Jenkins/GitLab CI) that reduced deployment failures by 20%, and delivered end-to-end

Established an enterprise observability platform by defining SLIs, SLOs, and SLA reporting. Created Splunk and Dynatrace dashboards to monitor P75 and P99 latency, error rates, and service health, enabling proactive incident detection, improving service reliability, and cutting user reported issues by 20% and improving mean detection time by 35%.

Led cloud operations for 15+ AWS accounts supporting mission-critical banking systems, maintaining 99.9% SLA compliance with ITIL-aligned incident/problem/change management via ServiceNow. Designed and operated secure, fault-tolerant Kubernetes and monitoring using Splunk/Dynatrace/CloudWatch, and built automated CI/CD and infrastructure using CodePipeline/Jenkins, Ansible, SSM, Python, and CloudF

Provisioned hardened Golden AMIs on AWS (RHEL/Windows), configured CloudWatch monitoring and alarms for proactive incident detection, and administered Linux/Windows servers with IAM and VPC security groups. Built Docker workloads, developed Python automation for infrastructure management and S3/SMB operations, and maintained operational runbooks to support development teams.

Earned a B.Tech in Electronics and Communication Engineering from Rajasthan Technical University in May 2017.

Earned a Post Graduate Diploma in Computer Application from Guru Nanak Dev University starting in July 2019.

Completed the Management Essentials program at Indian School of Business in January 2025.

Earned a Post Graduate Diploma in Computer Application from Guru Nanak Dev University in July 2019.

Completed a B.Tech in Electronics and Communication at Rajasthan Technical University in May 2017.