At Gartner, I own a client re-engagement program that grew from a 5K-client pilot to 50K+ clients, achieving 60% call show rates and 50% client re-engagement.
I also built and rolled out an automated client-call scheduling system, reducing manual scheduling effort from 48 hours to under one hour. I manage concurrent program workstreams and translate business needs into requirements, user stories, and acceptance criteria.
At Gartner, I designed the Client Outreach Program using Copilot and NotebookLM prompts to tailor outreach, contributing to a 9% increase in open rates and a 4% improvement in click-through rates. I also built Power BI dashboards and automated reporting for executive decision-making.
At MEDULANCE HEALTHCARE, I helped define go-to-market strategy for B2B healthcare services and contributed to onboarding 50+ enterprise clients and 10x revenue growth within nine months. I coordinated the launch of MeduAlert, reducing response time from 20 to 11 minutes while achieving 82% client retention.
