Maliek Mona
@maliekmona
Patient-focused cardiac telemetry and healthcare intake professional blending compliance, accuracy, and compassionate service.
United StatesWhat I'm looking for
I’m a patient-focused healthcare professional with over five years of experience in patient registration, insurance verification, identity/eligibility verification, and HIPAA-compliant clinical documentation across hospital, outpatient, and high-volume remote environments. I serve as a primary point of contact for patients, resolving insurance and scheduling questions while coordinating pre-authorizations and referrals.
In my current role, I lead real-time cardiac telemetry monitoring across inpatient units—training and mentoring technicians, auditing documentation and rhythm interpretation consistency, and escalating time-sensitive findings to support rapid intervention. I bring direct clinical experience from EKG/ECG testing, telemetry support, and patient intake, and I document everything in Epic and Salesforce with strict attention to security, regulatory, and organizational policy requirements.
Experience
Work history, roles, and key accomplishments
Telemetry Lead Monitor Tech
Piedmont Hospital
Lead real-time cardiac telemetry monitoring across inpatient units, ensuring accurate rhythm observation and timely escalation of life-threatening arrhythmias. Serve as a primary point of contact between nursing units and the central monitoring station, with HIPAA-compliant documentation in hospital EMR systems.
Monitor Technician
Northside Hospital
Performed continuous cardiac rhythm monitoring for inpatient units and escalated abnormal rhythms according to clinical protocols. Maintained HIPAA-adherent documentation in hospital EMR systems and supported unit operations as needed.
Treasury Service Advisor
Federal Reserve Bank of Minneapolis
Provided high-volume support to TreasuryDirect clients in a federally regulated environment, handling account and documentation questions. Completed layered identity and eligibility verification and documented interactions in Salesforce while meeting productivity, quality, and security benchmarks.
Medical Assistant
Heart and Vascular Care
Supported a high-volume cardiology practice with patient intake, scheduling, and registration-adjacent administrative care. Completed vital-sign intake and performed EKG/ECG testing with lead placement, supporting HIPAA-compliant EMR documentation and continuity of care.
Customer Experience Finance Consultant
Handled customer inquiries related to accounts, payments, and services in a high-volume contact center. Documented cases in CRM systems, explained complex financial processes clearly, and maintained compliance with internal data protection policies while meeting SLA and quality targets.
Education
Degrees, certifications, and relevant coursework
American Heart Association
AHA Basic Life Support (BLS)
Maintains current AHA Basic Life Support (BLS) certification.
North Georgia Nursing Academy
Medical Assistant, Medical Assisting
Completed a Medical Assistant program at North Georgia Nursing Academy.
Dacula High School
High School Diploma
Earned a High School Diploma from Dacula High School in Dacula, GA.
Northside Hospital
On-the-Job Certification, Cardiac Telemetry Monitoring
Obtained on-the-job certification for Cardiac Telemetry Monitoring at Northside Hospital.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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