Shermila Serasinghe

Worked on the AI-based CX Measurement Project, utilizing sentiment analysis to measure and analyze customer experience based on feedback. Developed business analysis documents that provided valuable insights to improve business strategies and enhance customer satisfaction.

Created engaging and informative content for various projects, ensuring accuracy and depth through thorough research. Supported academic writing and creative works, contributing to the overall quality of publications.

Gathered and documented business requirements, improving workflow efficiency by 20%. Managed project activities using Jira and Confluence, ensuring timely delivery and quality standards. Conducted QA testing and collaborated with cross-functional teams to drive continuous improvement.

Assisted in teaching and mentoring students, conducted tutorial sessions, and facilitated laboratory experiences. Supported faculty with academic activities including grading and curriculum development.

Pursuing a Bachelor of Management Studies with a focus on Project Management and Business Analytics, enhancing skills in business strategy and analytics.

Graduated with a BSc (Hons) in Data Science, focusing on advanced data analysis, predictive modeling, and machine learning techniques. Developed practical skills in leveraging AI to solve real-world challenges.

Completed GCE A/L in the Art Stream, gaining foundational knowledge in various subjects that support analytical and creative skills.

Completed GCE O/L, providing a broad educational background and foundational skills in various subjects.