Shenelson forrest

Support internal audit engagements by reviewing processes, testing controls, and documenting audit findings. Perform audit testing procedures and analyze supporting documentation to assess compliance with policies and regulatory requirements.

Ensure all lottery draw activities are conducted in compliance with Standard Operating Procedures. Monitor draw equipment, document each stage of the draw process, and verify that random selection remains unbiased.

Assisted audit teams with planning and performing financial statement audits. Performed substantive testing and analytical procedures on financial data and documented audit procedures, findings, and conclusions within audit workpapers.

Managed customer payment processing through Freshdesk and applied payments to accounts. Prepared daily Cash & Investment Reports, performed general ledger adjustments, conducted monthly bank reconciliations, and processed bi-weekly internal transfers.

Provided accurate and complete information to customers using appropriate systems and service protocols. Handled complaints, identified solutions, and followed up to ensure timely resolution.

Coordinated daily delivery operations by dispatching bearers and monitoring delivery systems. Responded to customer requests via telephone and messaging platforms, entered delivery requests into internal systems, and utilized the Fresha application to assign and track tasks.

Assisted customers with product selection and order customization based on individual needs. Provided information on billing, payment processing, and company policies, and processed orders while handling customer inquiries.

Pursuing Level 2 of the ACCA qualification.

Completed Level 1 of the ACCA qualification in 2025.

Completed a Certificate in Financial Maths in 2023.

Completed secondary education with 8 CSEC passes including 6 Grade 1s.