Sheline Gitau

Reviewed user-generated content on Temu's platform to ensure alignment with community guidelines, identifying and flagging policy-violating material. Collaborated with QA and escalation teams, maintaining high productivity and precision in a fast-paced environment while reporting trends and communicating insights to remote leads.

Reviewed and annotated Swahili content to support AI moderation tools, flagging and correcting AI outputs including deep fakes and misclassified text. Contributed cultural insights to maintain database accuracy and consistently exceeded quality benchmarks while working with global teams.

Transcribed and reviewed Swahili audio for compliance and accuracy, applying contextual judgment to detect tone, sentiment, and intent. Delivered polished transcriptions under tight deadlines within repetitive workflows.

Trained on content handling, transcription ethics, and remote task management. Completed supervised client simulations and internal quality reviews, learning best practices for client-focused service delivery and digital productivity.

Activities and societies: Relevant Coursework: Communication Skills, Customer Experience, Ethics

Studied key aspects of tourism and travel management, including communication skills and customer experience. Gained knowledge in ethical practices relevant to the industry.