Shekhawat Yogesh Kanwar
@shekhawatyogeshkanwa
Experienced technical consulting engineer specializing in Cisco networking, WAN/LAN optimization, and systems support.
IndiaWhat I'm looking for
I am a results-driven Technical Consulting Engineer with over 10 years of experience in networking, IT infrastructure, and system support, focused on Cisco environments, LAN/WAN optimization, and troubleshooting. I have led WAN and router migrations, configured Cisco routers, switches and wireless APs, and delivered real-time resolutions that minimized downtime while mentoring engineers and guiding complex projects.
Throughout my career I have reduced escalations through improved troubleshooting processes, produced technical documentation and training materials, and maintained high customer satisfaction by handling escalated technical cases and improving first-call resolution rates. I hold a B.Tech from Rajasthan Technical University and a CCNA certification, and I bring a collaborative, process-oriented approach to infrastructure and client-facing technical solutions.
Experience
Work history, roles, and key accomplishments
Led WAN and router migrations and configured Cisco routers, switches, and APs to ensure high availability and minimize downtime; mentored engineers and drove consulting engagements for network infrastructure.
Sr. Technical Support Engineer
Wise Tech Labs
Apr 2018 - Sep 2019 (1 year 5 months)
Authored technical documentation and provided advanced troubleshooting and client support, reducing escalations by 20% through improved processes and guidance.
Sr. Technical Support Engineer
Retina Software
Jan 2014 - Jan 2018 (4 years)
Handled escalated technical cases, provided training for new support staff, and maintained high customer satisfaction through effective issue resolution.
Provided frontline customer and technical support, improving first-call resolution rates and resolving daily technical queries efficiently.
Education
Degrees, certifications, and relevant coursework
Rajasthan Technical University
Bachelor of Technology, Engineering
Grade: 70.9%
Completed a Bachelor of Technology degree at Rajasthan Technical University, graduating in 2012 with a 70.9% score.
Availability
Location
IndiaAuthorized to work in
Job categories
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