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Sheela C M

@sheelacm

Linux Administrator at DXC Technology supporting 3,500+ RHEL servers and reducing average incident resolution time by 15%.

India

Message

At DXC Technology, I support 3,500+ RHEL Linux servers in a 24/7 enterprise retail environment. I monitor server and application health with Datadog, investigate production issues, and contributed to a 15% reduction in average incident resolution time through proactive monitoring and standardized troubleshooting.

I also support Linux patching, firmware updates, and scheduled maintenance, including pre- and post-maintenance validation. I coordinate P1/P2 incidents with Database, Network, and Application Support teams, and use ServiceNow, Postman APIs, and UEIO health checks in production support.

Experience

Work history, roles, and key accomplishments

Current

Analyst II, Software Engineering

Current

DXC Technology

Nov 2021 - Present (5 years)

Support 3,500+ RHEL Linux servers in a 24/7 production environment, ensuring service availability for retail operations. Monitor server health, troubleshoot incidents, coordinate P1/P2 responses, and support patching and maintenance activities.

RHEL Datadog ServiceNow Postman API SQL Incident Management Root Cause Analysis Log Analysis Shell Scripting Jira

Education

Degrees, certifications, and relevant coursework

SJM Institute of Technology

Bachelor of Engineering, Electronics and Communication Engineering

Grade: CGPA: 7.67

Bachelor of Engineering in Electronics and Communication Engineering from SJM Institute of Technology, VTU, Chitradurga, completed in 2021 with a CGPA of 7.67.