Shayan Rashid

I’m a results-driven Senior Content Quality & AI Operations Specialist with 5+ years of experience in content moderation, quality assurance, Trust & Safety, policy enforcement, and AI-assisted content evaluation. I focus on maintaining high-quality standards across high-volume digital platforms while improving operational accuracy and compliance.

In my current role as a Senior Content Quality Specialist at IBEX Pakistan, I review and audit high-volume digital content, ensure policy compliance, analyze quality trends, and resolve escalations. I also improve moderation accuracy and consistently achieve quality and productivity targets in fast-paced environments.

Previously, as a Content Quality Analyst at IBEX Pakistan, I performed content quality reviews, enforced platform policies, documented findings, and supported process improvements. Under strict SLAs, I maintained high accuracy while strengthening quality signals and operational consistency.

I bring practical experience with generative AI tools such as ChatGPT, Gemini, Veo, Kling, and Canva AI—using them for workflow optimization, prompt engineering, and content strategy. I’m analytical, communicative, and problem-solving, with a proven track record of meeting KPIs and driving continuous improvement.