Shayan Inam
@shayaninam
I deliver secure endpoint deployment and user-focused enterprise IT support.
CanadaWhat I'm looking for
At J. D. Irving IT, I supported more than 20,000 employees across multiple business units by resolving ServiceNow requests and deploying enterprise endpoints through Microsoft Intune.
I strengthened endpoint security by developing an End User Computing risk remediation plan, authoring system and security configuration profiles, and ensuring devices complied with corporate MDM policies. I also reviewed vendor hardware quotes against business requirements, budgets, and technical specifications.
Previously, I handled high-volume technical support at Support Services Group, where I diagnosed hardware and product issues and translated troubleshooting steps into clear guidance for non-technical users.
At Future Link, I worked with business stakeholders on technology-driven workflow improvements, deployed a client website chatbot, and created Tableau sales and inventory reports. I'm CompTIA Security+ certified and hold ISO/IEC 27001:2022 Lead Auditor certification.
Experience
Work history, roles, and key accomplishments
Systems Analyst Intern
J. D. Irving IT
Jan 2026 - Apr 2026 (3 months)
Provided end-user support and resolved ServiceNow service requests in a large-scale enterprise environment. Deployed and configured enterprise endpoint devices using Microsoft Intune, ensuring compliance with corporate security standards.
Managed high-volume inbound technical support calls, diagnosing and resolving customer hardware and product issues with a focus on first-call resolution. Documented interactions and processed system updates accurately.
IT Business Support Intern
Future Link
Jan 2023 - Aug 2023 (7 months)
Collaborated with business stakeholders to assess operational challenges and implement technology-driven solutions. Designed and deployed a chatbot for a client website and applied data visualization techniques using Tableau.
Education
Degrees, certifications, and relevant coursework
University of New Brunswick
Bachelor of Science, Computer Science
2021 - 2026
Pursuing a Bachelor of Science in Computer Science, with coursework and projects in computer science fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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