Shawnna bryant

I’m a Claims Adjudicator with experience reviewing medical certifications, investigating evidence, and making compliant approval/denial decisions under state law. I contact claimants for missing information and clarify discrepancies or questionable data.

Alongside adjudication work, I’ve performed long-term Patient Service Representative/Medical Billing responsibilities, including medical billing/payment posting, EOB payment posting, prior authorizations/referrals, and surgical/PSR scheduling. I also handle collections on overdue accounts and verify benefits information for healthcare services.

I bring administrative and insurance support experience from earlier roles, including scheduling, secretarial tasks, coordinating meetings, and creating PowerPoint presentations with meeting minutes. I also supported insurance-related work covering benefits/eligibility, pharmacy (PDL), claims (Rx)(MM), prior authorization, billing, and data entry.

My professional ethos is accuracy and documentation-driven work: I focus on HIPAA-aware communication, clear call handling, and thorough documentation review to help ensure the right next steps for patients and stakeholders.