Open to opportunities

Shawn Kester

@shawnkester

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Dedicated computer engineering graduate with a passion for problem-solving.

United States

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What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I am a Computer Engineering graduate from Oklahoma State University, currently working as an IAM specialist with the State of Oklahoma OMES. My role involves managing application access for state employees, where I leverage my strong technical skills and dedication to client satisfaction. I thrive on finding solutions to complex problems and ensuring that projects stay focused on client needs.

Previously, I served as a Service Desk Specialist, where I provided remote troubleshooting support for various operating systems and applications. My commitment to excellent customer service was recognized when I was rated best in my team for six consecutive months. I have also managed front desk operations during conferences, showcasing my leadership and organizational abilities.

Experience

Work history, roles, and key accomplishments

Current

IAM Specialist

Current

OMES

Oct 2023 - Present (1 year 8 months)

Responsible for managing Active Directory, Azure, O365, and various application access for state employees. Focused on troubleshooting and providing solutions to complex IT issues.

Active Directory Azure O365 Troubleshooting IAM

Service Desk Specialist

Tulsa Technology Center

Jan 2022 - Oct 2023 (1 year 9 months)

Provided remote troubleshooting support for state employees, addressing issues related to PCs, Macs, and various applications including AD, Azure, and O365.

Mac Active Directory Azure O365

Conference Manager

OSU

Jul 2018 - Aug 2019 (1 year 1 month)

Managed front desk staff and assisted conference attendees, ensuring smooth operations and addressing any inquiries related to the conference.

Education

Degrees, certifications, and relevant coursework

Oklahoma State University

Bachelor of Science, Computer Engineering

2014 - 2021

Activities and societies: Participated in several group projects using custom software and hardware to achieve project goals.

Graduated with a Bachelor of Science Degree in Computer Engineering. Developed skills in advanced computer repair, troubleshooting, and project management through various group projects.