Sharon Tavengerwa

Managed customer enquiries, orders, and day-to-day online communication. Marketed products through social media and resolved customer concerns professionally.

Delivered one-to-one online English instruction, adapting lessons to the learner's level and pace. Used speaking and conversation activities to encourage participation and confidence.

Planned and delivered engaging, interactive English-focused lessons for groups of children. Adapted communication to different ages and abilities, creating a supportive learning environment.

Promoted products and assisted customers with purchases and enquiries. Supported marketing campaigns and built positive customer relationships.

Supervised staff and coordinated daily store operations. Handled customer complaints, managed stock records, and trained team members.

Processed transactions accurately and efficiently. Maintained cash records and balanced tills while providing friendly customer service.

Completed a 120-hour TEFL certification in June 2026.