Open to opportunities

Sharon Mageto

@sharonmageto

Message

Dedicated IT Support Engineer with expertise in software solutions.

Kenya

Message

What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration in IT.

I am a dedicated IT Support Engineer with over two years of experience in providing technical assistance and solutions to end-users. My background includes a strong focus on troubleshooting hardware and software issues, resolving network connectivity problems, and developing software solutions that enhance user experience. I have honed my skills in various programming languages, including Java, Kotlin, JavaScript, and Python, and I am proficient in frameworks such as Vue.js, AngularJS, and Flutter.

In my current role as a Software Quality Assurance Analyst and Technical Support at Blue Neuron Limited, I ensure that software applications meet established quality standards through comprehensive testing and analysis. My responsibilities include planning and executing test plans, utilizing automated testing tools like Selenium, and collaborating with development teams to enhance the software development process. I am passionate about delivering high-quality software solutions and providing exceptional customer service, which I believe is crucial in the IT support field.

Experience

Work history, roles, and key accomplishments

Current

Software Quality Assurance Analyst & Technical Support

Current

Blue Neuron Limited

Nov 2023 - Present (1 year 7 months)

Responsible for ensuring software applications meet quality standards through testing and analysis. Planned and executed test plans, utilized automated testing tools, and collaborated with development teams to enhance software reliability and user experience.

Software Testing Selenium Test Planning User Acceptance Testing Technical Documentation Collaboration Regression Testing Quality Assurance Performance Testing

ICT Intern

Ministry Of Education

Jan 2023 - Oct 2024 (1 year 9 months)

Supported E-Learning initiatives and provided training for teachers on digital literacy devices. Assisted in the implementation of the Digital Literacy Program and resolved technical issues related to network access and ICT services.

E Learning Digital Training Technical Support ICT Policy Development User Support Innovation

Software Quality Assurance Intern

Alumnipad|AlumniKenya

Sep 2021 - Jan 2022 (4 months)

Conducted testing for web applications, ensuring usability and adherence to requirements. Developed prototypes, executed test cases, and provided feedback to improve QA processes and efficiency.

Web Testing User Experience Design Test Execution SQL Prototyping Functional Testing Regression Testing Collaboration Reporting

Education

Degrees, certifications, and relevant coursework

Chuka University

Bachelor of Science, Computer Science

2018 - 2022

Studied Computer Science, focusing on software development, systems analysis, and technical support. Developed skills in programming languages and frameworks, preparing for a career in IT support and software quality assurance.