Sharon Borerwe
@sharonborerwe
Dynamic internal auditor with a focus on operational excellence.
ZimbabweWhat I'm looking for
I am a dynamic and ambitious management professional with a strong focus on internal auditing and customer service. My experience with ISO 9001:2015 has equipped me with a detail-oriented approach, allowing me to support risk-based decision-making and strategic planning. I thrive on improving business processes and ensuring compliance with relevant laws and regulations.
Throughout my career, I have held various roles, including Internal Auditor at Nokel Security, where I evaluate internal controls and promote ethical practices. My previous experience as an Administrator and Sales Agent has honed my customer service skills, enabling me to build strong relationships and ensure client satisfaction. I am passionate about delivering excellence in all my endeavors.
Experience
Work history, roles, and key accomplishments
Internal Auditor
Nokel Security
Jun 2021 - Present (4 years)
Audited the organization's Quality Management System documentation as per ISO 9001:2015 requirements. Prepared audit programs, engagement letters, and conducted audit activities, ensuring compliance with relevant laws and statutes.
Administrator
Nokel Security
Jan 2020 - Jun 2021 (1 year 5 months)
Managed front office operations, including preparing agendas, arranging meetings, and handling petty cash. Ensured compliance with ISO 9001:2015 requirements and assisted in HR functions like shortlisting candidates and updating contracts.
Sales Agent
Telecel Zimbabwe
Jan 2017 - Dec 2019 (2 years 11 months)
Sold products by establishing contact and developing relationships with prospects, recommending suitable solutions. Maintained client relationships by providing support, information, and guidance, ensuring customer satisfaction.
Customer Care Agent
Telecel Zimbabwe
Nov 2013 - Dec 2016 (3 years 1 month)
Attended to customer queries, inquiries, and complaints promptly across various channels, ensuring timely and correct resolution. Explained company policies and product information to customers, building trust and resolving service problems.
Education
Degrees, certifications, and relevant coursework
Zimbabwe Open University
Bachelor of Honours, Internal Auditing
Grade: 4.1
Institute of People Management of Zimbabwe (IPMZ)
Diploma, Human Resource Management
South African Board for People Practices (SABPP)
Certificate, Human Resource Management
Snap Tactix Consulting Pvt Ltd
Certificate, ISO Awareness Training
Snap Tactix Consulting Pvt Ltd
Certificate, Internal Auditing
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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