Nilay Vyas

Managed standard and custom applications, objects, tabs, fields, and records to meet diverse CRM needs across various industries. Conducted elicitation meetings to gather functional and non-functional requirements for Salesforce enhancements.

Worked on the 'Antivirus Case Management' project, improving support case handling and routing within Salesforce by integrating ERP, Amazon Connect, and Salesforce. Set up routing channels using Omni-Channel and worked with AWS Lambda functions to push ERP data into Salesforce custom objects.

Managed product subscriptions, activity-based pricing, and rebate claims by integrating Workday, Salesforce, and MDH Boomi. Migrated and synchronized data between Workday and Salesforce, ensuring accurate flow and transformation of data across platforms.

Implemented Salesforce CPQ to streamline the lead-to-order process for raw material supply, optimizing product configurations and integrating with ERP systems. Developed and configured Salesforce CPQ solutions to manage raw material orders and pricing, including customizable attributes.

Implemented Salesforce Service Cloud to streamline customer support processes, automate workflows, and improve response times for a leading real estate company. Designed and configured a centralized system for managing customer interactions, including automated case routing and escalation rules.

Managed a portfolio of customer contracts by integrating Salesforce with an external FSS ERP system, focusing on Customer, Contract, and Account management. Designed and implemented two-way sync between Salesforce Contracts and ERP Contracts, ensuring reliable data flow.

Completed a Masters in Engineering program, focusing on advanced concepts and applications within the field. The curriculum provided a strong foundation in engineering principles and problem-solving methodologies.