Shannon New

Conducted outbound calls to insurance and utilized payer portals to verify eligibility and benefits, initiating and obtaining prior authorizations for outpatient surgeries, procedures, and radiology. Communicated with healthcare providers, insurance companies, and patients to gather necessary clinical documentation, maintaining accurate records in electronic health record systems. Identified and r

Submitted and obtained prior authorizations for radiology procedures, including MRI, CT, PET scans, and ultrasounds, ensuring compliance with payer-specific guidelines. Verified insurance eligibility and benefits, communicating with patients, providers, and insurance representatives to gather required clinical documentation. Navigated payer portals and utilized systems such as Availity, Evicore, C

Managed a high-volume caseload of daily ride requests, cancellations, and reschedules using proprietary dispatching and routing software. Scheduled and coordinated non-emergency medical transportation services for patients across multiple regions, ensuring timely pick-ups and drop-offs. Handled real-time logistics challenges including last-minute cancellations and traffic delays, while monitoring

Managed a high volume of incoming calls, responding to patient inquiries and scheduling requests in a timely manner, and communicated with medical providers to confirm availability. Handled patient follow-up communications, ensuring reminders were sent for upcoming appointments and addressing any questions. Managed patient intake forms, verified insurance details, and entered patient information i

Obtained a High School Diploma, providing a foundational education.

Completed certification as a Registered Medical Assistant, gaining expertise in clinical and administrative tasks. Acquired BLS and CPR certifications, demonstrating proficiency in basic life support and cardiopulmonary resuscitation.