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Shanna-kaye Smith

@shanna-kayesmith

I support classrooms, customers, and daily operations with dependable administrative service.

Jamaica
Message

What I'm looking for

I'm looking for an opportunity where I can use my communication, interpersonal, customer service, and administrative skills to support effective daily operations, contribute to organizational growth, and continue developing professionally.

I've supported classrooms at Longwood E.C.I, Braes River Primary School, and Faith ECI School by delivering lessons, preparing materials, monitoring student activities, and maintaining safe learning spaces.

At Braes River Primary School, I independently created lesson plans, recorded attendance and grades, prepared report cards, registered students, managed lunch-money collections, and completed school bank deposits. I also helped organize events including Sports Day, Jamaica Day, parent meetings, and Christmas concerts.

I've also provided customer and administrative support at St. Bess All Occasions and IM Press Printry, where I processed payments, reconciled accounts, handled customer questions and orders, and assisted with book production.

I'm motivated to contribute my communication, interpersonal, customer service, document preparation, and business operations skills to help an organization grow while continuing my professional development.

Experience

Work history, roles, and key accomplishments

LE

Teacher's Assistant

Longwood E.C.I

Nov 2022 - Dec 2022 (1 month)

Implemented curricula activities and encouraged children's participation through practical lessons. Prepared classroom and organized instructional materials.

Education

Degrees, certifications, and relevant coursework

SI

South West TVET Institute

Certificate, General Studies

2022 - 2023

Certificate in Caribbean Advanced Proficiency Exams (City & Guilds) with passes in 1 unit.

HR

Heart Trust/NSTA Registered Apprenticeship Programme (RAP)

Qualification, Business Operations

2021 - 2022

Successfully completed courses including Customer Service, Documents Preparation, and Business Operations.

SI

South West TVET Institute

Qualification, Business Operations

2018 - 2019

Successfully completed courses including Customer Service and Business Operations.

BS

Black River High School

Secondary Examination Certificate, General Studies

2017 - 2018

Secondary Examination Certificate (CXC) with passes in 1 subject.

Tech stack

Software and tools used professionally

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