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Shang Chi

@shangchi

Business Intelligence professional at United Parcel Service who built Power BI reporting and automation used across ~300 centers.

United States

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What I'm looking for

I'm seeking a fully remote, individual-contributor Business Intelligence or Power BI Developer role, focused on hands-on technical work rather than people management.

At United Parcel Service, I designed and deployed enterprise Power BI reporting solutions that reduced reporting work hours for U.S. operations managers by 30%. I also built a Power Apps, Power Automate, and SharePoint automation platform used by ~300 centers, with checks that eliminated data loss across 150K+ monthly rows.

On the Healthcare Analytics Network project, I migrated a legacy Tableau environment into a governed Power BI semantic model for a 30+ location network. I developed ~47 DAX measures and row-level security for 150+ users, and validated data across Databricks and Snowflake.

I enjoy getting into the details of data accuracy and platform ownership. On that project, I resolved a 283,000-row discrepancy and caught a sign-inversion defect affecting 98% of rows before production cutover.

I also founded and built an agentic survey-analysis pipeline using LLM-based reasoning and workflow automation. I use Claude and other AI-assisted engineering tools to accelerate development, while validating every AI-assisted output before it reaches production.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager of Business Analysis

Current

United Parcel Service

Jun 2021 - Present (5 years 4 months)

Designed and deployed enterprise Power BI reporting solutions using semantic modeling, DAX, and Power Query, driving a 30% reduction in reporting work hours for U.S. operations managers. Architected an enterprise data automation platform used by ~300 UPS centers, eliminating data loss across 150K+ monthly rows.

Power BI DAX Power Query SQL Databricks Snowflake PowerApps Power Automate SharePoint Agile AI Assisted Engineering Claude

Solution Engineer

DHL eCommerce

Nov 2020 - Jun 2021 (7 months)

Increased sales by 15% by delivering data-driven pricing and process recommendations for customer accounts. Increased client integration success by 25% by developing tailored IT solutions using Java and HTML with Salesforce.

Java HTML Salesforce Technical Documentation RFP RFQ Cross Functional Collaboration

Data Migration & Automation Consultant

Meriplex Communication

Jan 2020 - Dec 2020 (11 months)

Increased operational efficiency by 35% through engineering and implementing automated business workflows and data pipelines. Provided expert guidance on data migration strategy and data governance best practices, facilitating seamless client transitions and minimizing data loss.

Data Migration Data Governance Automation Data Pipelines Dashboarding Process Improvement

Senior Information Technology Manager

The Friedkin Group

Nov 2016 - Jan 2020 (3 years 2 months)

Drove a 75% reduction in help desk tickets by championing an IT modernization strategy focused on system standardization and process automation. Boosted efficiency by designing a scalable framework integrating real-time data into logistics systems.

IT Modernization Standardized Systems Process Automation Data Integration Data Center Infrastructure technology roadmap

Logistics Team Lead

Panton Inc

Mar 2015 - Nov 2016 (1 year 8 months)

Led a team of 30 experts, collaborating with directors to implement effective business strategies and quality control measures. Designed and implemented a comprehensive Transportation Management System (TMS) with features for route optimization, freight tracking, and invoicing.

Team Leadership Transportation Management Systems Route Optimization Freight Tracking Invoicing Data Automation Marketing

Senior Business Analyst

Ascend Performance Materials

Mar 2013 - Mar 2015 (2 years)

Engineered automated reports using SharePoint, Excel, and Access, significantly improving data accessibility and streamlining reporting processes. Developed and managed forecasting models for prices and production, delivering detailed business intelligence reports to senior leadership.

SharePoint Excel Access Forecasting Business Intelligence Data Analysis Team Leadership

Business Analyst

United Parcel Service

Feb 2006 - Mar 2013 (7 years 1 month)

Orchestrated automation initiatives that streamlined key business processes, leading to significant cost savings and optimized headcount. Designed enterprise reports using Google Sheets and managed database operations with Access, leading business process improvement initiatives.

Google Sheets Access Excel Automation Business Process Improvement Data Analysis