Open to opportunities

Shanase McLean

@shanasemclean

Certified Medical Assistant and Medication Adherence Technician who delivers HIPAA-compliant clinical and patient-first support.

United States

Message

What I'm looking for

I’m looking for a patient-centered role where I can deliver HIPAA-compliant clinical support, handle high-volume coordination, educate patients clearly, and keep care running smoothly through accurate documentation and follow-through.

I bring a strong blend of back-office clinical care and front-office support, consistently working in HIPAA-compliant environments. I’ve taken full-scope Medical Assistant responsibilities—measuring vital signs, assisting with exams and minor procedures, performing EKGs, administering injections as ordered, and maintaining accurate documentation in EMR/EHR systems.

I also support patient outcomes through education and follow-up. From improving medication adherence (identifying medication barriers and coordinating next steps by phone) to managing high-volume scheduling, insurance verifications, referrals, and prior authorizations, I focus on reliable operations, patient communication, and safe, organized care.

Experience

Work history, roles, and key accomplishments

Medication Adherence Technician

AdhereHealth LLC

Oct 2025 - Jan 2026 (3 months)

Provided inbound and outbound support to health plan members to improve medication adherence and health outcomes. Conducted HIPAA-compliant health assessments and education calls, documented interactions in EHR systems, and coordinated follow-ups to address medication barriers.

Medication Adherence Health Assessments Patient Education HIPAA compliance EHR Phone Support Care Coordination

Certified Medical Assistant (CMA)

Digiacomo Dennis MD

Feb 2025 - Sep 2025 (7 months)

Supported physicians in an internal medicine office with clinical and administrative duties for adult patients with acute and chronic conditions. Recorded vitals and documented visits in the EMR, assisted with exams and minor procedures, and managed scheduling, insurance authorizations, referrals, and patient education.

Patient Vitals Documentation Patient Education Scheduling Insurance Authorization Referral Coordination Diabetes Care Support Hypertension Management Asthma Management

Patient Transporter / Dispatcher

First Student

Jun 2022 - Dec 2024 (2 years 6 months)

Safely transported patients to and from medical appointments while coordinating schedules and logistics. Ensured HIPAA compliance during transport and collaborated with insurance companies to process transportation claims with accurate documentation.

Patient Transportation Scheduling coordination HIPAA compliance Transportation & Logistics Insurance Claims Processing Claims Documentation

USPS Mail Carrier

United States Postal Service

May 2024 - Sep 2024 (4 months)

Sorted and distributed incoming mail using computerized tracking systems and maintained accurate records for incoming and outgoing mail. Resolved customer inquiries related to lost or misdirected mail and coordinated interoffice deliveries and courier services as needed.

Sorting Mail Mail Routing Tracking Systems Record keeping Customer Service Mail Delivery Failure

Medical Assistant / PSR

Dr. Vannoy Pediatrics

Mar 2016 - Sep 2020 (4 years 6 months)

Provided clinical and administrative support in a pediatric practice in a combined medical assistant and patient service representative role. Completed vitals and EMR documentation, prepped/cleaned exam rooms with infection control standards, assisted providers during visits, and handled scheduling, check-ins/check-outs, insurance verification/prior authorizations, and payment collection.