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Shampa User

@shampauser

Dedicated mathematics teacher with strong communication and problem-solving skills.

Bangladesh
Message

What I'm looking for

I am looking for a role that allows me to utilize my teaching skills and engage with students while fostering a supportive and collaborative environment.

I am a responsible individual with good judgment and time management skills. As a quick learner, I aim to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

With a B.Sc. in Mathematics and experience as an Assistant Teacher, I have developed strong communication skills and the ability to work effectively in a team. My role as a Support Agent at Octidev allowed me to handle client interactions and collaborate with technical teams to ensure seamless support and issue resolution.

In addition to my professional experience, I am currently engaged in self-paced training in yoga, focusing on flexibility, balance, and core strength. I also create yoga-related content for digital platforms to inspire and educate others. I am eager to bring my skills and passion for teaching to a new opportunity.

Experience

Work history, roles, and key accomplishments

OC

Support Agent

Octidev

Jan 2022 - Present (3 years 8 months)

Managed client interactions via phone and messages, providing effective solutions and support. Collaborated with the technical team to ensure seamless issue resolution and customer satisfaction.

DS

Assistant Teacher (Mathematics)

Dhamrai Collegiate High School

Feb 2020 - Present (5 years 7 months)

Taught mathematics to students, ensuring comprehensive understanding of the subject matter. Developed and implemented engaging lesson plans to facilitate effective learning.

Education

Degrees, certifications, and relevant coursework

BC

Begum Badrunnesa Govt Girls College

B.Sc., Mathematics

2016 - 2020

Grade: 2.65

Completed a Bachelor of Science in Mathematics. The curriculum covered various mathematical concepts and theories.

JC

Jahangirnagar University School & College

Higher Secondary Certificate, Science

2011 - 2013

Grade: 4.30

Obtained a Higher Secondary Certificate in Science. The coursework included subjects such as Physics, Chemistry, and Biology.

DS

Dhamrai Hardinge High School

Secondary School Certificate, Science

2009 - 2011

Grade: 5.00

Achieved a Secondary School Certificate in Science. Focused on foundational scientific principles and general education.

Tech stack

Software and tools used professionally

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Shampa User - Support Agent - Octidev | Himalayas