Open to opportunities

shamaiya cobbs

@shamaiyacobbs

Message

I lead IT support teams and resolve complex endpoint, network, and identity issues.

Zimbabwe

Message

What I'm looking for

I'm looking to lead or contribute to a fast-paced IT support team where I can resolve escalations, improve help desk operations, mentor colleagues, document solutions, and support reliable service delivery.

I've led daily help desk operations at Principle Choice Solutions, assigning tickets, managing service-level performance, mentoring support staff, and coordinating major incident response during outages.

Across Kelly Services, TEKsystems/TreeHouse Foods, Accenture, and Meta, I've delivered Level 1 and Level 2 support for Windows, Microsoft 365, Active Directory, Azure AD, endpoints, networks, and ticketing workflows. I document solutions clearly, resolve escalations, deploy and configure devices, and help users get back to work quickly.

Experience

Work history, roles, and key accomplishments

IT Support Lead

Principle Choice Solutions

Apr 2025 - Feb 2026 (10 months)

Managed daily help desk operations, assigned incoming tickets, and monitored team performance against daily and monthly metrics. Led and mentored technical support staff, resolved complex hardware issues, and coordinated major incident response during system outages.