Open to opportunities

Shakira Pittman

@shakirapittman

Documentation Specialist delivering compliant dispute resolution, documentation review, and high-quality case management in remote financial operations.

United States

Message

What I'm looking for

I’m looking for a remote, compliance-focused operations role where I can own documentation review and dispute resolution, maintain regulatory accuracy, and support high-volume case management with consistent quality.

I’m a detail-oriented operations professional with over nine years of experience supporting regulated financial services environments, specializing in dispute resolution, documentation review, compliance, quality assurance, and case research. I review complex files, analyze supporting documentation, maintain data accuracy, and ensure adherence to federal regulations and internal procedures.

I’ve worked across high-volume, remote workflows—managing multiple cases while collaborating with underwriting, processing, closing, and compliance teams. Whether investigating disputes under FCRA with e-OSCAR or maintaining accurate electronic loan records, I’m known for confidentiality, process improvement, and consistent quality outcomes.

Experience

Work history, roles, and key accomplishments

Current

Mortgage Advisor

Current

Freedom Mortgage

Jan 2026 - Present (6 months)

Review borrower documentation for refinance eligibility while ensuring compliance with investor and company guidelines. Analyze mortgage documentation, maintain accurate electronic loan records, and collaborate with underwriting, processing, and closing teams in a remote, high-volume environment.

Refinance Eligibility Review Compliance Quality Assurance Cross Functional Collaboration Microsoft Excel Microsoft Word Adobe Acrobat Database Management Remote Operations Process Improvement

Senior Credit Analyst II

Freedom Mortgage

Investigated complex consumer credit disputes under FCRA using e-OSCAR. Reviewed documentation, researched discrepancies, documented findings, and ensured regulatory compliance with high-quality case resolution while supporting production goals.

Dispute Resolution FCRA OSCAR Case Management Documentation Review Compliance Investigation Data Validation Quality Assurance Microsoft Excel Microsoft Word Adobe Acrobat

Tax Professional

Coast to Coast Tax & Accounting Solutions

Reviewed financial documentation for completeness and accuracy and prepared audit support documentation. Researched federal and state tax requirements and maintained confidential client records.

Documentation Review Compliance Research Audit Support Confidentiality Process Improvement Microsoft Excel Microsoft Word Adobe Acrobat