Shaishavi Kadekar
@shaishavikadekar
Senior managed services and customer success leader delivering global enterprise service operations and adoption.
IndiaWhat I'm looking for
I’m a delivery, managed services, and customer success leader with 18+ years of experience building and scaling global service delivery organizations. I drive customer lifecycle management, SLA governance, operational excellence, and enterprise transformation outcomes across SaaS, cloud, infrastructure, and enterprise technology environments.
In my current role as an enterprise Account Manager, I lead delivery governance and customer success initiatives for strategic accounts valued at £6M+, managing onboarding, implementation support, escalation management, and ongoing customer success. I partner with Product, Technology, Support, and Sales to improve customer experience, adoption, and service performance, including executive-level governance and risk mitigation planning.
Previously, I led managed services and customer success teams across regions and time zones, established operational playbooks and escalation processes, and owned delivery metrics tied to customer satisfaction and retention. I’ve also delivered enterprise transformation programs, including a cloud migration impacting 75,000+ users and 1,200TB of enterprise data, improving retention by 10–15% while maintaining service availability above 99.9%.
Experience
Work history, roles, and key accomplishments
Business Critical Account Manager
Arctera
Jun 2023 - Present (3 years 1 month)
Lead delivery governance and customer success initiatives for strategic enterprise accounts valued at £6M+, managing the customer lifecycle from onboarding through ongoing service success and escalations. Drive SLA compliance and operational excellence for global delivery teams, including cloud migration programs impacting 75,000+ users and 1,200TB of enterprise data.
Led global Managed Services and Customer Success teams supporting enterprise SaaS customers across multiple regions and time zones. Owned delivery governance, onboarding/implementation support, customer adoption initiatives, and service excellence, including SLA performance and escalation management.
Directed operational governance and business planning including portfolio management, budgeting, forecasting, and delivery excellence for service delivery operations. Built operational dashboards and business intelligence/reporting frameworks to support executive decision-making.
Led global service delivery teams for enterprise infrastructure and managed services customers across multiple geographies, managing escalations, SLA compliance, and service improvements. Delivered a £3M enterprise transformation program and built delivery governance and service management processes to improve customer satisfaction and delivery quality.
Education
Degrees, certifications, and relevant coursework
Shaishavi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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